1. Overview
This Privacy Policy explains how DALANA LLC collects, uses, and protects information when you use Jaspector, including the free knowledge base and paid memberships.
2. Information We Collect
We may collect the following categories of information:
- Contact details such as name and email address
- Billing details processed through Stripe
- Project information you send to us, including questions, photos, and documents
- Usage information such as page views, session activity, and referral source
- Device and browser information
3. How We Use Information
We use information to:
- Provide and improve the website and member services
- Create and manage accounts and memberships
- Process payments and send transactional emails
- Respond to support requests
- Understand how the site is used and improve the product
- Comply with legal obligations and enforce our Terms
4. Payment Processing
Payments are processed by Stripe. We do not store full payment card numbers on our servers.
5. Communications
If you join a membership or contact us, we may send service emails related to billing, support, onboarding, account access, and product updates relevant to your use of Jaspector.
You may opt out of non-essential marketing emails, but you cannot opt out of transactional or legal notices tied to your account.
6. Sharing of Information
We may share information with service providers that help us operate Jaspector, including hosting, email delivery, analytics, authentication, and payment processing vendors.
We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
7. Data Retention
We retain information for as long as reasonably necessary to operate the service, meet legal obligations, resolve disputes, and enforce agreements.
8. Cookies and Analytics
We may use cookies and similar technologies for authentication, security, analytics, and performance measurement. Your browser settings may let you block some cookies, but some site features may not function properly if you do.
9. Your Rights
Depending on where you live, you may have rights to request access, correction, deletion, or limitation of certain personal data. California residents may have additional rights under California privacy law.
To make a privacy request, email privacy@jaspector.com.
10. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
11. Children's Privacy
Jaspector is not directed to children under 18, and we do not knowingly collect personal information from them.
12. International Use
If you access Jaspector from outside the United States, you understand that your information may be processed in the United States and other jurisdictions where our providers operate.
13. Updates
We may revise this Privacy Policy from time to time. The updated version becomes effective when posted with a revised last updated date.
14. Contact
Questions or privacy requests may be sent to privacy@jaspector.com.